Context

After a meeting where the DreamTeam recorder was present, you may notice that the meeting summary shows a "not available yet" message, even though the full transcript has been captured and is visible. This can occur for meetings recorded via Microsoft Teams or other supported platforms.

Answer

This is a known issue that has been identified and addressed by our Engineering team. In some cases, the meeting summary may fail to generate even when a transcript is successfully recorded. This is typically a one-off occurrence rather than a recurring problem.

If you are experiencing this issue, here's what to do:

1. Check the Conversations tab on the relevant contact or deal profile to confirm whether the transcript and summary are visible there.

2. If the summary still shows as unavailable, please reach out to our support team with a screenshot of the affected meeting summary screen so we can investigate further.

Our team will monitor the issue and ensure that upcoming meetings are processed correctly. If you continue to notice missing summaries or recordings after your next few meetings, please contact support so we can look into it promptly.